We offer the following shipping options:
- FedEx, UPS
- Hong Kong Post Office
- Pickup at Hong Kong Office: (Please make appointment in advance.)
- Pickup at Exhibition:
- March: Hong Kong International Jewellery Show (HKCEC)
- June: Hong Kong Jewellery & Gem Fair (HKCEC)
- September: Hong Kong Jewellery & Gem Fair (HKCEC)
*Dates of exhibitions vary each year; we will email you to reconfirm dates and booth numbers if pickup at exhibitions was selected.
Insurance is included with all orders.
Import tax and duties may be charged by your local customs. Customers are responsible for these fees. Please contact your local customs department for more details.
Yes, we ship worldwide.
We do not ship to PO box address, only to street address. Please be sure to fill in correct shipping information.
Our items are safely packed with clear polybags and bubble wraps. We take extreme care in ensuring delivering our items with the greatest protection.
In-stock items are shipped out within the following 3 business day.
Wholesale and special orders typically require around 4-8 business weeks for production, depending on the quantity.
If your order includes both in-stock items and special order items, we would wait until the entire order is finished to ship out the goods together in one shipment.
We do not accept exchange/return unless otherwise stated. Cancel of order is not allowed once order has been received by us.